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Privacy Policy – How We Protect Your Information

When you open an account with mata888, we collect and protect the personal details you share during registration, deposits via Touch 'n Go, GrabPay, Boost dan FPX, and…

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mata888 Privacy Policy – How We Protect Your Information
PRIVACY CONTACT

How to Reach Our Privacy Team

If you have questions about how we handle your data, want to request a copy of what we hold, or need to update or delete your information, our privacy team is available through the channels below. Response times are faster during business hours, but all requests are logged and handled in the order received.

Team online

Privacy Email

Send your data request or privacy question to our dedicated inbox. Include your registered email and account username so we can verify your identity. We aim to respond within three business days and will walk you through any steps needed to fulfil your request under local law.

Live Chat – Privacy Desk

Open the live chat widget on any page and ask to speak with the privacy desk. Our agents can explain what data we hold, guide you through access requests, and help you understand your rights. Available daily from 10:00 to 22:00 Malaysia time.

Account Settings – Data Export

Log in and visit Account Settings, then Data & Privacy. Click Export My Data to receive a structured file of your account information, bet history, and payment records. The export runs in the background and arrives by email within 24 hours.

DATA SAFEGUARDS

How We Keep Your Information Secure

We encrypt personal data in transit using TLS and at rest using AES-256.

Encryption Standards

All sensitive data moves over TLS 1.3 connections and is stored using AES-256 encryption.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to measure page performance, and preference cookies to remember…

Account Security

Your password is hashed with bcrypt before storage.

Data Retention

Active account data is kept indefinitely. Once you close your account we retain transaction records for seven years to meet…

Third-Party Sharing

Payment processors see your name and transaction amount.

Your Rights

Where local law permits, you can request a copy of your data, correct inaccuracies, restrict processing, or delete your account.

Privacy Policy FAQ

These questions cover the data topics players in Shah Alam and across Malaysia ask about most. If your question is not answered below, reach out through the privacy contact channels above and we will respond directly.

We collect your full name, email address, phone number, date of birth, and country of residence during registration. When you make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, we also record the payment method and transaction amount. Device data such as IP address and browser type is logged for fraud prevention.

Session cookies keep you logged in and remember your language preference. Analytics cookies track which games you open so we can improve lobby layout. You can disable cookies in your browser settings, but doing so will log you out and reset your preferences each visit.

Payment processors see your name and transaction amount to complete deposits and withdrawals. Game studios receive a session token and bet size but not your contact details. We do not sell or share your data with marketing firms or data brokers outside these operational needs.

Transaction records and bet history are retained for seven years to comply with local financial audit rules. After that period we delete all remaining personal identifiers. Anonymised aggregate statistics may be kept longer for internal reporting and do not identify individual users.

Yes, where local law permits. Log in and go to Account Settings, then Data & Privacy, and click Export My Data. You will receive a structured file by email within 24 hours containing your account details, bet history, and payment records.

Contact our privacy team via email or live chat and request account deletion. We will verify your identity, then anonymise your betting history and erase your contact details and payment tokens within 14 days. Some transaction records are retained for the legal hold period required by local regulation.

All data in transit is encrypted using TLS 1.3. Stored data uses AES-256 encryption. Your password is hashed with bcrypt and never stored in plain text. Payment details are tokenised so our servers never hold your full card or e-wallet credentials.

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